How do you think Ya Qian 's service?
About service
Faced with this year's grim market competition, many dealers reflect, in addition to select high-quality marketable products, differentiated promotions, the service is also a winning weapon under competitive conditions; Ya Qian's management also attaches great importance to service, both in training At the meeting or every visit when shop carefully teach them how to achieve high quality sales service and has been emphasizing the "customer-centric" service sales, be sure to provide customers with the best quality service, at the same time reflects Ya Qian brand love Culture!
In this regard, I have 2 questions:
1 A brand of service, the first thing to look at is whether to do pre-service preparation, Ya Qian did it?
2 general stores in the sale of services are done well, but pre-sale, after-sale service how?
Pre-sale sale
Xiaobian below to introduce Xia Ya Qian brand pre-sale, sale, service it.
1 Ya Qian pre-sale service
Pre-sales is the prerequisite and basis of sales, so pre-sales well done, you can better attract customers to visit or increase store stay time.
First: to develop and improve the attendance system to ensure Purchasing Guide on time to work.
Second: to do a good job inside and outside the store environment management.
Third: the new Purchasing Guide training, review the main points of sale.
2 Ya Qian sales service
Sales is the art of selling yourself and products to customers; first of all, to establish a good impression and follow the seven principles of service:
First: the real customer as God;
Second: do not neglect customers;
Third: do not easily say no, do not easily reject customers;
Fourth: always smiling;
Fifth: do not dispute with customers;
Sixth: do not be arrogant and self-righteous;
Seventh: service to be continued.
3 Ya Qian service
Good after-sales service can prompt customers to buy more frequently and even become a "word-of-mouth effect" that will drive repeat customers and at the same time promote the sales of the brand. Therefore, it is very important to perfect the sales tracking service.
First: need to develop after-sales service processes, standards and systems;
Second: the sale must be tracked, assessment and assessment;
Third: to sale as a front-line platform for sales.
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